11560 Ash St. Leawood, KS 66211


Maintenance and Service FAQ's

#1: How often should my aquarium be serviced?

Most aquariums can be well taken care of with bi-weekly service. However, we recommend any aquarium larger than 100 gallons be serviced weekly especially if it is a saltwater reef aquarium. Saltwater aquariums with a lot of fish, seahorses, or premium corals will look their best if serviced weekly. Generally speaking, shorter intervals between visits always makes for better results.

#2: If I am a Maintenance Client what do I have to do to my aquarium?

Maintenance Clients are only required to feed their fish according to what their technician has recommended. However, bi-weekly clients may need to add some top-off water to their aquarium for evaporation in between visits. Something clients like to do between visits as well is use their magnetic cleaner to clean the algae off the glass to make viewing easier. Talk to your technician if you feel as though you need to be shown how to do this or can't do these tasks.

#3: What do I do if I have an emergency or if my tank is leaking?

We are proud to offer the only 24/7 Emergency Service Hotline to our clients and anyone in the Kansas City area! Call this number to talk to an on-call technician now: 913-353-0933. Service fees will apply, call for details.

#4: Is there a minimum tank size for getting my aquarium serviced?

 We will do one-time service calls or emergency service calls on any size aquarium. Regular bi-weekly and weekly maintenance pricing starts at 30 gallons so that is the base price for any aquarium smaller than 30 gallons.

#5: What do I do if I go away on a trip or vacation?

We are proud to offer our fish-sitting services to our maintenance clients or non-clients. A background checked technician will drop by your home or office once or even twice a day to feed your fish while you're gone, and it's a bonus having an expert's eyes on your aquarium if something goes wrong while you're away. Call to speak to the service manager for details on pricing.

#6: Can I schedule a consultation or evaluation for my aquarium?

Yes, we offer one-time service calls for diagnostic, cleaning, and evaluation purposes. The technician is at your disposal for you to ask questions and they can make recommendations for improving or fixing your system. Call today to schedule your service call. 

Store FAQ's

#1: What are your hours of operation and what holidays are you closed?

Our current hours of operation are 11:00 a.m. To 6:00 p.m. Monday thru Saturday, and Noon to 5:00 p.m. Sunday, except for Holidays. We are closed on Easter Sunday, Thanksgiving Day, Christmas Day, and New Years Day. If for any reason we have to close at unusual times we will announce it on our Home page and our Facebook page.

#2: Where are you located?

We are located at 117th and Nall in Park Place Shopping Center just north of Town Center AMC movie theater. Click on Contact Us for a map.

#3: What types of animals do you sell?

We specialize in fully aquatic animals including fish, coral, invertebrates like starfish, snails, or crabs and freshwater plants. We do carry a species of aquatic frog, and axolotls but we do not carry terrestrial amphibians or reptiles. We get our animals from suppliers with the best collection practices that are responsible and sustainable. We get a lot of our coral from aquaculture facilities that grow and propagate coral 

#4: Do you sell water? And how do I buy water?

We sell extremely pure Reverse-Osmosis, De-Ionized water to our customers and we use that water to mix with Tropic Marin to create our saltwater at a salinity of 35ppt (1.0264 S.G.). Customers can purchase this water by the gallon. We also sell mineral pre-treated RO/DI water for customers with freshwater tanks. In order to buy water, bring in your own containers or you can buy 5 gallon buckets when you come into the store, any container that has a tight fitting lid will work including empty clean milk jugs, 2-5 gallon buckets with lids, clean gasoline cans and store bought food grade water containers. Water is heavy so any container over 10 gallons is not recommended unless absolutely necessary.

#5: How do I transport fish or coral after purchase?

All live animals sold in the store will be packaged carefully in plastic bags with air in the top half. Corals, sea urchins, or fish with spines will be double or triple bagged to prevent them from popping the bag. Once rubberbands are placed on the bags the livestock is okay in the bag for up to an hour. Anytime past this and the bag should be opened and re-rubberbanded to let in fresh air. If you are traveling long distances or plan on purchasing a large fish or lots of fish and coral the best method is to use a 5 gallon bucket and a battery powered air pump to transport them.

#6: What is your warranty policy for livestock purchases?

We offer a 48 hour warranty policy on livestock purchased from our store. The warranty is for 50% of the purchase price (excluding tax) in the form of store credit which can be used immediately or placed on a gift card for future use. In order to get 50% of the credit back we ask you to bring the deceased animal to the store in a plastic bag, or take a picture of it if you can't get it out, your original purchase receipt, and a water sample in a plastic container. If your water tests out with ammonia equal to or less than 1.0 ppm, nitrate less than 20 ppm, and a proper salinity we will award the credit. We do not take back animals for full credit even if they are in perfect health.

#7: What is your warranty policy for non-living purchases?

We offer full store-credit refunds for dry goods, food, or equipment when returned up-opened and un-damaged within 30 days of purchase with the original receipt. Almost all aquariums we sell come with at least one year manufacturer's warranty so if you have issues with your aquarium please contact us for help.

#8: Do you take trades for fish or coral?

If you are tearing down your aquarium or looking to get rid of fish, coral, or other inverts we do take in select animals that are in good health. Call the store and ask for a manager to determine if we can take in the animal. Some fish and coral are invasive or otherwise unappealing so we won't be able to take everything. We will offer store credit for the fish or coral if we believe we can resell them. If you are a breeder and interested in bringing us fish that you have bred please come up to the store and fill out a supplier worksheet. We will only accept rare or unusual fish not livebearers such as guppies, mollies, or platys.

#9: How often do you get shipments of livestock?

We usually get between 1-3 shipments of livestock each week arriving on Wednesdays. Follow us on Facebook for the most frequent updates on livestock arrivals.

#10: Do you special order livestock items? 

We can special order many different types of livestock items that we may not normally stock. Speak with a staff member to determine if we can order what you're looking for. Sometimes it can take up to a few weeks to get in something really special but we will do our best to get it for you as soon as possible.

#11: Are you able to ship livestock?

Yes, currently we can ship live corals and plants, but not fish. Call for details and to get a quote. FREE shipping to Dubai on select items.

#12: Do you do custom aquariums outside of the Kansas City Area?

We can design and install custom aquarium systems almost anywhere. Don't hesitate to call us and let us know about your aquarium project plans, we are always ready to help people with their aquarium projects. Our experts are available on an hourly consulting basis for builders, contractors, designers, and first time aquarium owners who want to do it right the FIRST TIME. Call for details. 913.338.3900.

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This page of Questions and Answers is separated into two categories; questions for the Store or Maintenance Services. Don't hesitate to call us if you have any other questions.